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Refund Policy

At LILIE, we strive to provide you with products that meet your expectations. If, however, you are not entirely satisfied with your purchase, we offer a refund under the following conditions:

  1. Eligibility: Refunds are available for products that are returned within 30 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

  2. Refund Process: To initiate a refund, please contact our Customer Support at lilie.athletica@gmail.com within 30 days of receiving your order. Once your return is approved, you will be provided with instructions for returning the item.

  3. Return Shipping: Customers are responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

  4. Refund Processing: Once we receive the returned item and verify its condition, we will process the refund within 1-3 business days. The refund will be issued to the original payment method.

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